Verzendbeleid
Shipping Policy
Thank you for shopping with Youthenna. Below you will find all information regarding the processing, shipping, and delivery of your order.
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number, where available.
Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times are as follows:
- Germany: 5–10 business days
- Netherlands: 5–10 business days
- Belgium: 5–10 business days
- France: 5–10 business days
- Austria: 5–10 business days
- Other European Union countries: 5–12 business days
Delivery times are estimates and may vary due to carrier delays, customs procedures, weather conditions, or high shipping volumes.
Shipping Costs
Shipping costs are calculated and displayed during checkout.
We may offer free shipping on orders above a certain purchase amount. If applicable, this will automatically be shown during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Please allow up to 24–72 hours for the tracking information to become active.
Shipping Delays
Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Carrier delays
- Severe weather conditions
- Customs inspections
- Public holidays
- High shipping volumes
Youthenna is not responsible for shipping delays caused by third-party carriers or unforeseen circumstances.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address entered during checkout is accurate and complete.
Youthenna cannot be held responsible for orders shipped to incorrectly provided addresses. Additional shipping costs resulting from incorrect address information may be charged to the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible at:
We will work directly with the shipping carrier to investigate the issue and provide an appropriate solution.
Customs, Duties & Taxes
Orders shipped within the European Union are generally not subject to additional customs duties or import taxes.
For shipments outside the European Union, local customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are determined by the destination country's customs authorities.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
Youthenna
Email: info@youthenna.com
We are happy to assist you and will respond as quickly as possible.